30knotsSpirits Pty Ltd (30 Knots Spirits Spirits) is committed to respecting the privacy of your personal information.

This Privacy Policy explains how we deal with your personal information that we collect, use, disclose or process.

We will update this Privacy Policy from time to time when we change how we deal with personal information.

We will post any changes to the Privacy Policy on our website and will endeavour to notify you when this occurs.

Definition of personal information Throughout this Privacy Policy, we use the term ‘personal information’ to refer to information relating to an identified or identifiable natural person, including information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. For example, your full name, date of birth, address, mobile telephone number, email address and credit card details are examples of information which may constitute personal information. Personal information may also include information we may collect about your individual preferences.

Problems, complaints, or queries If you have any questions about our Privacy Policy, or any problems or complaints about how we have collected, used, stored, handled, disclosed and/or processed your personal information, please contact our privacy officer via one of the following channels:

30 Knots Distillery:

166 Chapman Road, Beresford, Western Australia 6530

Email: hello@30knotsspirits.com

Please allow 30 days for this request to be processed. On receipt of your query, problem, or complaint a review will be conducted, and findings will be communicated to you where required. If you do not receive a satisfactory response to your query, problem or complaint within 30 days, you may refer your query, problem or complaint to the Office of the Australian Information Commissioner via the contact details listed at www.oaic.gov.au/about-us/contact-us-page.

We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to fulfil your request or to provide to you the best possible customer service and experience or to process entries and contact winners for the purpose of any competitions or events hosted by 30 Knots Spirits.

Depending on the exact nature of our relationship with you and the type of goods and services you request from us, we may request that you provide some or all of the following information:

(a) information that we may require to initially identify you, including your full name (or the name of your business), age and job title;

(b) information that we can use to process your purchase of any goods or services provided by 30 Knots Spirits, including your credit card number, name on the credit card, credit card expiry date and credit card security code;

(c) information that we can use to deliver any goods or services provided by 30 Knots Spirits, including your personal address, work or business address and mailing or shipping address; (d) information that we can use to contact you, including your telephone number, mobile number and email address; and

(e) information that we may require for the purposes of any competition or event hosted by 30 Knots Spirits, including any material, written responses, photos and data associated with your entry for any competition or events hosted by 30 Knots Spirits.

The information we require from you will depend on the specific goods or services that we are providing to you. We will only collect personal information from you that we reasonably require in order to fulfil your request or satisfactorily provide goods or services that you require from us or to process entries and contact winners for the purpose of any competitions or events hosted by 30 Knots Spirits.

The Act places restrictions on us collecting sensitive information about you (which includes information about your religion, political views, ethnicity, criminal records, and sexual preferences). Generally, we will not collect this type of information, however we may need to collect some sensitive information if you are applying for a job with us, and you have provided us with your consent to do so.

There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific goods or services that we are providing to you, but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it.

Usually, the main reason that we will need to collect your personal information will be relating to a good or service that we are providing to you or are about to provide to you and for contacting you in relation to those goods or services. Our main reason for collecting your personal information will revolve around the processing of any of your orders, including the purchase of any 30 Knots Spirits products or tickets for any 30 Knots distillery tours or experiences or classes.

We may also use your personal information for other reasons, including:

(a) to contact you in relation to an event, special offer, product or service that you might be interested in;

(b) to email a copy of the latest 30 Knots Spirits newsletters, notifications or marketing material;

(c) to process, determine and contact any winners in relation to any competitions or events hosted by 30 Knots Spirits;

(d) preventing fraud and other criminal activities;

(e) to assist us to run our business and to improve our products, services and performance, including staff training, accounting and auditing, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis and data analytics; and

(f) to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to satisfy any requests or to provide the information, goods or services that you require or to contact you if you are a winner of any competitions or events hosted by 30 Knots Spirits.

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

The means by which we collect your personal information will depend on the nature of the goods or services that we are providing to you.

We may collect your personal information:

(a) directly from you, either in person, via email or website or any other social media platforms or over the phone;

(b) when you complete a form on our website: (i) to process any of your orders for any 30 Knots Spirits products or tickets for any 30 Knots distillery tours or experiences or classes; or (ii) to receive 30 Knots Spirits newsletters, notifications or marketing material; or (iii) any competitions or events hosted by 30 Knots Spirits;

(c) from publicly available sources, for example, the electoral role, the telephone directory or from third party websites.

We will always collect your personal information directly from you unless it is impracticable to do so.

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

(a) to consider your request for a product or service;

(b) to enable us to provide a product or a service to you;

(c) to carry out, or respond to, your requests;

(d) to process, determine and contact any winners in relation to any competitions or events hosted by 30 Knots Spirits;

(e) to our third party service providers, including to assist us in providing, and improving, our services to you, and to analyse market trends and better understand your needs or to develop, improve and market our products and services to you;

(f) for regulatory reporting and compliance with our legal obligations;

(g) to relevant third parties to undertake fraud checks;

(h) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(i) to perform administrative and operational tasks (including risk management, systems development and testing, staff training and collecting debts);

(j) to use in direct marketing of promotions, products and services that we, or our third party service providers, think may be of interest to you;

(k) to seek your feedback in relation to particular products or services, customer satisfaction and our relationship with you and to manage any customer complaints;

(l) to companies or entities related to 30 Knots Spirits for any of the purposes referred to in this policy;

(m) to monitor or improve the quality and standard of goods and services that we provide to you;

(n) to consider any concerns or complaints you may raise against us;

(o) to our agents, successors and/or assigns;

(p) to notify you of offers that may be of interest to you; and

(q) to better understand your preferences.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

At the time that we collect your personal information, we will make it clear to you why we are collecting your information, including through this privacy policy where appropriate. We will only use your personal information in accordance with, and as permitted by, the Act.

Other than as outlined in this privacy policy or in any notice provided to you at the time of collecting your personal information, we will not disclose your personal information without your consent unless disclosure is permitted by the Act.

We may provide your personal information to third parties as outlined in this privacy policy.

We may share your personal information with other companies that are related to 30 Knots Spirits. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities.

We deal with third party service providers who may assist us with a variety of functions including with research and marketing, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, fraud checks or technology services. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to us disclosing your personal information to our third party service providers. Where we engage third party service providers to perform services for us, those third parties may be required to handle or deal with your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied, and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.

30 Knots Spirits reserves the right to use, disclose or otherwise process any personal information to satisfy any law, regulation, or legal request, or in relation to 30 Knots Spirits other legitimate interests such as where that personal information is relevant to legal action relating to 30 Knots Spirits.

As part of the goods or services that we provide to you, we may:

(a) use personal information that we have collected about you to identify a product or service that may benefit you;

(b) contact you from time to time to let you know about a product or service or event that we believe you might be interested in; and

(c) disclose your personal information to any third parties or to any entities or companies related to 30 Knots Spirits to enable them to tell you about a product or service that you might be interested in.

Where we intend to use your personal information for direct marketing purposes, we will seek your consent to do so prior to using your personal information. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us, by writing to us at 166 Chapman Road, Beresford, Western Australia 6530, or email hello@30knotsspirits.com. Additionally, each direct marketing communication will include an opt-out or “unsubscribe” option which will immediately indicate to us that you no longer wish to receive communications of this kind.

You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period of time and there will be no charges to you for making, or to you from us actioning, such requests.

We have implemented appropriate processes and techniques to protect personal information from loss, misuse, and interference and from unauthorised access, modification, or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse, and interference and from unauthorised access, modification, or disclosure.

While care is taken to protect your personal information, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

We take breaches of your privacy very seriously. In the event that there is a data breach relating to personal information that we hold about you, such as loss of, unauthorised access to, or unauthorised disclosure of, the information, we will take immediate steps to contain and remedy any effects of the Data Breach in accordance with our Data Breach Response Plan. Where required under the Act, we will notify both you and the Office of the Australian Information Commissioner of the Data Breach.

We take reasonable steps to ensure that:

(a) the information that we collect about you is accurate, complete and up-to-date at the time of collection;

(b) when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use; and

(c) if we disclose your personal information, it is accurate, up-to-date, complete and accurate at the time of disclosure.

You warrant that all information that you provide to us is accurate, complete, and up to date at the relevant time.

In addition to the other consents provided by you above, by agreeing to accept the terms of this privacy policy, or by providing your personal information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your personal information for each of the purposes and to all of the parties outlined in this privacy policy.

Anonymity and Pseudonymity

Where practicable, 30 Knots Spirits will allow you to deal with us on an anonymous or pseudonymous basis. If this is practicable, our collection channels will only seek information in this way. However, where it is not practicable for the purposes for which information is collected, we will seek the personal information identified above. It will not be practicable to deal with you on an anonymous or pseudonymous basis when we wish to send you direct marketing materials or need to provide you with goods or services requested by you.

Sale of the company

If 30 Knots Spirits merges with, or is acquired by, another company, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser’s adviser, and may be among the assets transferred. However, personal information will always remain subject to this Privacy Policy.